Shipping policy
Last Updated: September 11, 2026
Domestic Shipping
Pure Supply Shop offers FREE standard shipping on orders over $65 within the contiguous United States.
Orders are processed and shipped Monday through Friday, excluding U.S. federal holidays and other select holidays.
Orders placed before 9:00 AM ET, Monday through Friday, will generally ship the same business day. Orders placed at or after 9:00 AM ET will generally ship the following business day.
Orders placed on weekends or holidays will generally be processed on the next business day.
Delivery Times
Most orders within the contiguous United States are typically delivered within 3–7 business days from the date of shipment.
Delivery times are estimates and are not guaranteed. Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside of Pure Supply Shop's reasonable control, including carrier delays, weather, holidays, transportation disruptions, or other unforeseen circumstances.
Orders shipped to Alaska and Hawaii may require additional transit time and may be subject to different shipping rates.
Expedited Shipping
Need your order faster? Expedited shipping options may be available at checkout.
Customers are responsible for all expedited shipping charges.
Please note that expedited shipping refers to the carrier's estimated transit time and does not change our order-processing schedule.
Orders placed at or after our 9:00 AM ET cutoff will generally ship the following business day, even when expedited shipping is selected.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
Pure Supply Shop is not responsible for delays or delivery issues resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at support@puresupplyshop.com. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Tracking Information
When tracking information is available, it will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery times and handling are subject to the carrier's operations.
If your tracking information shows your package as delivered but you cannot locate it, please check:
- Around your property and usual delivery locations
- With other members of your household
- With neighbors
- With your building's front desk, mailroom, or management, if applicable
- Directly with the shipping carrier
If you are still unable to locate your package, please contact support@puresupplyshop.com and we will assist you with the appropriate next steps.
Pure Supply Shop does not guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier, except where required by applicable law. Claims will be reviewed based on the circumstances of the shipment.
Damaged Shipments
If your package arrives damaged, please keep the shipping box, packaging materials, and affected products.
Photos or other documentation may be required to verify shipping damage and process a claim.
Please contact support@puresupplyshop.com as soon as possible with your order number, a description of the issue, and photographs of the package and affected products when applicable.
Please do not discard damaged products or packaging until your claim has been resolved.
International Shipping
International shipping availability, rates, and estimated delivery times will be displayed at checkout when shipping is available to your destination.
Unless otherwise stated at checkout, international customers are responsible for applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.
Customs processing may delay delivery. Pure Supply Shop does not control customs agencies or their processing times.
Customers are responsible for ensuring that products ordered from Pure Supply Shop can legally be imported into and used within their destination country. Certain supplements, nutrition products, cosmetics, or other products may be subject to country-specific restrictions.
Contact Us
For shipping questions or assistance with an existing order:
Pure Supply Shop
Email: support@puresupplyshop.com
Website: puresupplyshop.com
Mailing Address:
100 Enterprise Drive, Suite 301
Rockaway, NJ 07866
United States