Refund policy
Last Updated: September 11, 2026
We want you to be satisfied with your purchase from Pure Supply Shop. Because we sell supplements, nutrition products, skincare, haircare, cosmetics, health products, and other personal-care products, certain return restrictions are necessary for health, hygiene, safety, and product-integrity reasons.
30-Day Return Policy
Eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the product must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Returned with any seals, protective packaging, accessories, or components originally included with the product
Products with a broken, removed, or tampered manufacturer seal are considered opened and are generally not eligible for return.
Opened or Used Products
For health, hygiene, safety, and product-integrity reasons, opened or used products are not eligible for return or refund, except where required by applicable law or where the product arrived damaged, defective, or incorrect.
This includes, but is not limited to:
- Dietary supplements
- Vitamins and nutritional products
- Food and consumable products
- Skincare
- Cosmetics
- Haircare
- Personal-care products
- Health and wellness products
We cannot accept a return simply because a customer does not like the taste, texture, scent, color, effect, or results of a product after it has been opened or used.
Individual experiences and results may vary.
How to Request a Return
To request a return, contact:
Please include your:
- Name
- Order number
- Product(s) you would like to return
- Reason for the return
Do not send a product back without first receiving return instructions from Pure Supply Shop.
Returns sent without authorization or to an incorrect address may experience delays or may not be accepted.
Return Shipping
Unless the return is due to an error by Pure Supply Shop or an item that arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.
Original shipping and expedited shipping charges are generally non-refundable, except where required by law or where the refund results from an error by Pure Supply Shop.
Any applicable return shipping charges will be disclosed during the return process.
Refunds
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Processing times after a refund is issued vary by bank, credit-card issuer, payment provider, or other financial institution. Pure Supply Shop does not control the amount of time a financial institution takes to post a refund to your account.
We reserve the right to deny or reduce a refund, to the extent permitted by applicable law, if a returned product:
- Has been opened or used
- Is missing original packaging or components
- Has been damaged after delivery
- Shows signs of tampering
- Is returned outside the applicable return period
- Does not match the product originally purchased
- Otherwise fails to satisfy this policy
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@puresupplyshop.com.
Please provide your order number, a description of the issue, and photographs of the product and shipping packaging when applicable.
Please keep the product, shipping box, and all packaging materials until we have reviewed your claim.
After reviewing the claim, we may provide an appropriate replacement, refund, store credit, or other resolution, depending on the circumstances and applicable law.
Order Cancellations
We begin processing orders quickly so we can ship purchases as soon as possible.
Orders may only be canceled before they have entered processing or fulfillment.
Because fulfillment may begin shortly after an order is submitted, we cannot guarantee that a cancellation request can be accommodated.
Once an order has been processed or shipped, it cannot be canceled and must instead qualify for a return under this policy.
If you need to request a cancellation, contact support@puresupplyshop.com as soon as possible.
Incorrect or Incomplete Returns
Customers are responsible for returning the correct product.
Pure Supply Shop is not responsible for personal items, unrelated merchandise, or products not purchased from Pure Supply Shop that are accidentally included in a return shipment.
We reserve the right to refuse refunds for products that do not correspond to the applicable Pure Supply Shop order.
Return Abuse and Fraud
We reserve the right, to the maximum extent permitted by applicable law, to refuse returns, refunds, exchanges, or future transactions in cases involving suspected:
- Return fraud
- Repeated or excessive return activity
- Product tampering
- Altered or counterfeit products
- False claims
- Promotion or refund abuse
- Items that differ from those originally purchased
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
International Returns
International returns may be subject to additional restrictions and shipping costs.
Unless otherwise required by applicable law or resulting from an error by Pure Supply Shop, customers are responsible for international return shipping costs as well as any applicable duties, taxes, customs charges, or brokerage fees associated with the return.
Original customs duties, taxes, and similar government-imposed charges may not be refundable by Pure Supply Shop.
Please contact us before attempting an international return.
Contact Us
For returns, refunds, cancellations, damaged products, or questions regarding this policy:
Pure Supply Shop
Email: support@puresupplyshop.com
Website: puresupplyshop.com
Mailing Address:
100 Enterprise Drive, Suite 301
Rockaway, NJ 07866
United States