Shipping & Returns Policy
Domestic Shipping
Pure Supply Shop offers FREE standard shipping on all orders over $65 within the contiguous United States.
Orders are processed Monday through Friday, excluding U.S. federal holidays and other select holidays.
Orders placed before 9:00 AM ET, Monday through Friday, will generally ship the same business day. Orders placed at or after 9:00 AM ET will generally ship the following business day.
Most U.S. orders are delivered within 3–7 business days from the date of shipment. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Orders shipped to Alaska and Hawaii may require additional transit time and may be subject to different shipping rates.
Expedited Shipping
Need it faster? Expedited shipping options may be available at checkout.
Customers are responsible for all expedited shipping charges. Please note that expedited shipping refers to the carrier's transit time and does not change our order-processing schedule. Orders placed at or after our 9:00 AM ET cutoff will generally ship the following business day, even when expedited shipping is selected.
International Shipping
International shipping availability, rates, estimated delivery times, duties, taxes, and other applicable charges will be displayed at checkout when international shipping is available to your destination.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Domestic Returns
We want you to be completely satisfied with your purchase from Pure Supply Shop. Eligible products may be returned within 30 days of delivery.
To be eligible for a return, products must be unused, unopened, and in their original packaging.
For health, hygiene, and safety reasons, opened or used products are not eligible for return. This includes, but is not limited to, opened or used supplements, nutrition products, skincare, cosmetics, haircare, personal-care products, and other health and beauty products.
Products with a broken or removed manufacturer seal are considered opened and are generally not eligible for return.
This restriction does not apply to products that arrive damaged, defective, or incorrect. Please see the Damaged, Defective, or Incorrect Items section below.
To request a return, please contact our customer care team or use our online returns portal. Please have your name and order number available.
Any applicable return shipping charges will be disclosed during the return process.
Order Cancellations
We begin processing orders as quickly as possible so we can get your purchase on its way.
Orders may only be canceled before they have entered processing or fulfillment. Because our fulfillment process begins quickly, we cannot guarantee that a cancellation request can be accommodated.
Once an order has been processed or shipped, it cannot be canceled and must instead be handled in accordance with our return policy.
Damaged, Defective, or Incorrect Items
We carefully pack every Pure Supply Shop order and want to make sure you receive exactly what you ordered in proper condition.
If an item arrives damaged, defective, or incorrect, please keep the product, shipping box, and all packaging materials. Photographs or other documentation may be required to process your claim.
When contacting us, please provide your:
- Order number
- Description of the issue
- Photos of the product and shipping packaging, when applicable
Once your request has been reviewed, we will provide instructions regarding a replacement, refund, store credit, or other appropriate resolution.
Please do not discard damaged products or packaging until your claim has been resolved.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Pure Supply Shop's control.
If tracking shows your package as delivered but you have not received it, please check around your property, with household members, neighbors, building management, or other locations where the carrier may have left the package.
If you are still unable to locate your order, please contact our customer care team and we will assist you with the next steps.
Contact Us
For questions regarding shipping, returns, cancellations, damaged products, or an existing order, please contact:
Pure Supply Shop
Customer Care: support@puresupplyshop.com
Website: PureSupplyShop.com